Refund and Returns Policy

Overview

This Refund and Returns Policy explains how you may return products purchased from idoandco and the circumstances under which refunds are issued. It is intended to provide clear guidance while complying with applicable consumer protection laws.

Return Eligibility

Conditions for Returns

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.
• Include all original packaging, tags, and accessories.
• Be returned within 30 calendar days of the delivery date.
• Have a valid proof of purchase (order confirmation or receipt).

Non‑returnable Items

The following items are not eligible for return or exchange:

• Personalized or custom‑made products.
• Final‑sale or clearance merchandise clearly marked as non‑returnable.
• Items that have been altered, damaged, or used beyond normal inspection.

Return Process

How to Initiate a Return

To start a return, please follow these steps:

• Contact our support team at [email protected] or call +1 (216) 381-0259within the 30‑day window.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping.

Shipping Costs

Unless the return is due to a defect, error on our part, or a breach of consumer rights, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

Refunds

Refunds will be processed using the original payment method once the returned item is received and inspected. The refund amount will include the product price but excludes original shipping charges, unless the return is a result of our error. Refunds are typically issued within 7‑10 business days after the item is approved.

User Responsibilities

• Provide accurate contact and shipping information.
• Package the returned item securely to prevent damage during transit.
• Adhere to the timelines and procedures outlined in this policy.
• Respect any additional instructions provided with the RMA number.

Contact Information

If you have questions about this policy or need assistance with a return, please contact us:

• Email: [email protected]
• Phone: +1 (216) 381-0259
• Mailing Address: 309 North Franklin Lane, Cleveland, Ohio 44164, United States

Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection legislation. idoandco reserves the right to amend this policy at any time, provided that such changes will not apply retroactively to orders already placed. Continued use of the website after any modifications constitutes acceptance of the revised terms.